BitMart Client Support Center
Here to Support You at Every Stage
At BitMart, providing outstanding customer service is our priority. Our expert support team is available to address any questions or issues, helping to make your trading experience smooth and successful.
Reach Out to Customer SupportMultiple Contact Methods
Live Chat
Support is available around the clock via the BitMart platform, ensuring you are always assisted.
Get in Touch and Chat NowPhone Support
Reliable help for urgent or detailed matters. Contact us Monday to Friday, 9 AM – 6 PM (EST) at BitMart.
Call NowSocial Media
Follow us on Instagram, TikTok, and YouTube for the latest news and support updates.
Follow UsCommunity Forum
Connect with community members, share insights, and resolve your inquiries.
Join Our NetworkConnect Anytime
Live Chat
24/7
We deliver prompt and dependable assistance at your convenience.
Email Support
Uphold excellence through regular quality assessments and upgrades.
Reliable support during business hours
Phone Support
Foster financial achievements
Support available from 9 AM to 6 PM (BST)
Help Center
Always available
Access 24/7 support services
Seamless Customer Assistance
1. Log In
Log into your BitMart account by visiting the official website and entering your login information.
Visit the Customer Support Portal
Locate the "Help Center" or "Support" section, typically found at the bottom of the homepage or within the main menu.
Select your preferred support channel, such as chat, email, phone, or online tutorials.
Contact support via live chat, email, phone, or access self-help guides based on your preference.
4. Provide Details
Please provide your account information and a detailed description of your issue for assistance.
Learn innovative trading strategies through autonomous navigation
Help Center
Access our comprehensive knowledge base for detailed articles and step-by-step instructions.
Access ResourceVideo Tutorials
Access comprehensive video guides to get acquainted with BitMart's platform capabilities.
Access ResourceCommunity Forums
Join a dynamic trading forum to share strategies, tips, and market insights with peers.
Access ResourceImprove your support experience by utilizing specialized assistance and resources.
Clearly Present Your Issue: Include detailed background, relevant alerts, or updates to assist support.
Provide Necessary Details: Attach your account information and /images if required to facilitate prompt resolution.
Choose the Best Contact Option: Use live chat for urgent issues and email for detailed inquiries.
Explore Support Resources: Find quick fixes and guidance before reaching out for assistance.
Have your account credentials, transaction references, and related /images prepared before making contact.
If responses are delayed, follow up via the same channel or try an alternative contact method.